Build a First-Withdrawal KYC File Before Requesting Cashout

Prepare only the evidence each check needs

Use a current government identity document for name, date of birth and age; a recent accepted statement or bill for the registered address; and an account or wallet record for ownership of the payment method. The names and address should match the casino profile before a withdrawal is submitted.

Check the authenticated upload page for file type, size, recency and masking instructions. Never supply a password, card security code, seed phrase or one-time authentication code. If a selfie or video check is requested, confirm the official channel before starting it.

• Identity and age
• Registered address
• Payment ownership
• Withdrawal ID and amount

Create a dated verification ledger

For each file, record the requested category, filename, upload time, displayed status and any rejection wording. Replace only the failed item. Sending several uncontrolled versions across chat and email makes it harder to prove which document was assessed.

When all items show accepted, ask whether account verification is complete or whether the withdrawal has a separate source-of-funds or security review. Save the answer with the cashout ID rather than treating document acceptance as payment approval.

Escalate one complete case

If the stated review window passes, provide the original withdrawal time, amount, method, KYC completion evidence and latest status in one support thread. Ask which stage owns the delay and what single action remains. Avoid cancelling unless the operator confirms the consequences.

Keep receiving-bank or wallet evidence for the final reconciliation. Approval, processor release and receipt are different events, so a complete record closes only when the approved amount reaches the named destination.

Questions players ask